AI support for software companies

AI Support Optimization Pilot for US software companies

We set up and tune the AI already inside your helpdesk, one workflow at a time, so your support team keeps up as you grow.

Book a free 30-minute AI support-readiness consultation

The problem

Support volume grows faster than your team can handle.

Every new customer brings more tickets, and hiring more agents takes time. Your helpdesk may already include AI features, but getting real value from them takes setup and tuning.

The solution

We tune the AI already inside your helpdesk

We set up and tune the AI already inside your helpdesk, starting with one workflow: ticket sorting and draft replies.

We don't replace your helpdesk. Your team keeps working where it works today.

The technology behind the work

AurDesk, the AI support system we built and run in our own companies.

Read the AurDesk case study
Cost control

Get more from the AI you already pay for

We run the AI agents your helpdesk already includes, and track AI cost per resolved ticket so it stays under control.

  • Use what's already included

    Many helpdesks include AI agents in your plan. We set them up and tune them for your tickets before adding anything new.

  • Cost per resolved ticket, tracked

    We measure AI usage cost per resolved ticket from the start, so you can see it and keep it under control.

How it works

From new ticket to approved reply

Your agent stays in control: every AI draft is reviewed and approved by a person.

Illustration with sample data
Works with

Starting with Zendesk

Starting with Zendesk. Intercom, Freshdesk and HubSpot after we verify them.

  • ZendeskStarting here
  • IntercomAfter we verify it
  • FreshdeskAfter we verify it
  • HubSpotAfter we verify it
Who it's for

US software companies with growing support volume

US software (SaaS) companies with about 20–200 employees and growing support volume, usually led by a founder, CTO, VP of Engineering or Head of Support.

Your data

Careful with your customers' data

Support tickets hold your customers' details. Here's the short version of how we handle them.

How we handle your data

  • We access only the data the agreed workflow needs, listed in your written agreement.
  • The provider and region are confirmed in writing before the pilot starts.
  • Before any client data is shared, we confirm in writing which AI providers are used and that your data is not used to train their models.
  • No real tickets are used in demos without your written permission.
  • Your agents review and approve AI drafts before they're sent.
The pilot

Fixed scope, fixed fee

You get

  • A review of your current AI setup and knowledge base
  • One tuned workflow
  • Rules for when a human takes over
  • A baseline of your AI usage cost
  • An implementation report

Not included

  • Replacing your helpdesk
  • Data migration
  • Work outside the agreed workflow

After the pilot

  • Optional full rollout
  • Optional monthly support

Check your readiness first: AI support-readiness checklist

Next step

Book a free 30-minute AI support-readiness consultation

Tell us about your helpdesk and your support volume. We'll reply to set up the call in US business hours, 8 a.m. to 12 p.m. Eastern Time (ET).

Not sure you're ready? Take the AI support-readiness checklist

Free 30-minute AI support-readiness consultation
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