Free checklist

AI support-readiness checklist

12 yes-or-no questions to see how ready your support team is to get more from AI. It takes about 2 minutes. Your answers stay in your browser.

  1. Do you use a helpdesk, such as Zendesk, Intercom, Freshdesk or HubSpot?
  2. Is your knowledge base (help center) up to date?
  3. Do you know your top 5 repeated ticket types?
  4. Do you track how many tickets you get each month?
  5. Is your ticket volume growing faster than your support team?
  6. Do you have written escalation rules for when a person must take over?
  7. Are you already paying for AI features in your helpdesk?
  8. Are those AI features switched on and set up for your tickets?
  9. Can you give a partner secure, limited access to your helpdesk data?
  10. Do you tag or categorize tickets the same way every time?
  11. Do you have saved replies (macros) for common questions?
  12. Do you measure response time or reply quality today?

Your score: 0 of 12 (12 questions left)

Answer the questions to see your result.

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