- System
- Customer engagement
- Status
- Live
- Built and run
- In our own group of companies
The challenge
Retail and food brands get new customers but can't turn them into repeat buyers. Discounts aren't tracked, there's no proper loyalty program, and they can't see who stopped coming back.
What we built
Every purchase, online or in store, builds one customer profile. Brands see which campaigns work and win back lost customers with automatic SMS and WhatsApp campaigns, without hiring a CRM team.
How it's used
- A 15-store fashion chain runs automatic win-back campaigns designed to lift coupon use and repeat purchases.
- A restaurant chain with 8 to 20 locations adds loyalty on top of its existing billing.
- A jewelry brand runs big seasonal campaigns with clear results tracking.
For your business
If new customers don't come back, eWards builds one profile for each customer and runs automatic win-back campaigns, with clear tracking of what each campaign does.