AurDesk

The challenge

Support teams waste time reading, sorting and forwarding tickets before they fix anything, and deadline breaches are noticed too late.

What we built

Every ticket arrives already sorted, sent to the right person, checked and answered in draft. The team reviews and approves. Deadline alerts fire in time, and every action is recorded.

How it's used

• A B2B support team starts every ticket halfway done.
• A manager sees the backlog and deadline risks on one screen.
• Approvals happen straight from email, without logging in.

For software companies: AurDesk is the technology behind our AI Support Pilot for teams on Zendesk.

The result

“About 60 people use AurDesk every day, and the full system was built in under 90 days.In our own company

When people left, nothing broke

A client services team member moved on. The new person trained on AurDesk, took a self-test and was ready. Every client's background, open issues and history were already on the dashboard, and they could see what others were working on.

Elsewhere in our group, our lead accountant moved on, and so did an assistant. No process broke, and the replacement was up to speed in 7 days.

Founder-stated, from our own group of companies. Not client results.

What we improved after launch

Real use showed us what to fix after launch:

• Escalation emails that weren't being sent were fixed.
• A weekly report that crashed was fixed.

For your business

If your team handles many client requests, AurDesk can start each ticket halfway done: sorted, routed and drafted. Managers see the backlog and deadline risks on one screen, and approvals can happen straight from email.