eWards Plus

The challenge

Most online store visitors leave without anyone knowing who they were. Owners only see the final sale, online shoppers and in-store loyalty members look like two separate lists, and abandoned carts are chased by hand, or not at all.

What we built

One script or the Shopify app helps you understand how visitors use your online store, with their consent. Shoppers are matched to eWards loyalty members, plain reports show where sales are lost, and ready-made journeys send push or WhatsApp messages automatically, such as cart reminders and win-backs. Online and in-store become one customer.

How it's used

• An online store reminds shoppers who abandoned their carts, with a different offer for Gold members.
• A brand finds the page where most shoppers drop off, and fixes it.
• A service business tracks inquiries and callback requests as leads.

For your business

Once it launches, eWards Plus is designed to help online stores remind shoppers who left their carts, find the page where shoppers drop off, and track inquiries as leads.